This panel will explore the best practices in supporting students with housing-related accommodations. Panelists will discuss the key factors that influence housing accommodations, including documentation, availability, and student expectations. The session will also address strategies for managing limited housing inventory while still meeting accommodation requirements, as well as best practices for navigating Emotional Support Animals (ESAs) on campus. Participants will gain practical insights, cross-departmental strategies, and real-world examples to strengthen their own campus processes.This webinar is presented in partnership by ACPA's Commission for Housing & Residential Life (CHRL) and Coalition for Disability (CD).

Registration Fees:

Complimentary for ACPA Individual Members

$10 for ACPA Chapter Only Members

$10 for Non-Members Based in U.S.

$5 for International Non-Members

ACPA/NASPA Professional Competencies:

Webinar participants will develop their professional competencies in the areas of: Advising and Supporting; Social Justice and Inclusion; Student Learning and Development. For more information about the ACPA/NASPA Professional Competency Areas for Student Affairs Practitioners, visit our website.

Panelists: 

Ashley Andrews (she/her) is the Assignments Coordinator in University Housing at Kent State University. In her role, she oversees the process of housing assignments, co-ed housing, housing accommodations, and break housing, as well as collaborating with other current and former campus partners (Athletics, CARES Center, Office of Global Education, LGBTQ+ Center, Student Accessibility Services, etc. to name a few) to provide a safe, engaging, and welcoming environment for our students living on campus. Ashley has also been a member of the Great Lakes Region of College and University Housing Officers (GLACUHO), serving on the Facilities and Operations Committee for the past three years, and was published in the Fall 2024 TRENDs Journal, co-authoring an article regarding “The Rise in Private Space Accommodations” in university settings. Ashley holds a Master of Education in Higher Education from the University of Toledo, and a Bachelor of Music Performance from Ohio University.

Torry Brouillard-Bruce currently serves as the Senior Director for Student Housing at University of San Francisco (USF). In this capacity he oversees the housing operations, facilities, and customer service responsibilities for an urban student housing program. The housing program at USF supports over 2500 students and is made up of 11 buildings located on campus and off-campus in residential neighborhoods. Torry has been involved regionally and nationally within the student housing community. He has served on the executive boards for ACUHO-I as Regional Affiliations Director, and of AIMHO as the Entry Level Member-at-Large. He has held many committee and appointments within AIMHO and WACUHO and has served on ACUHO-I’s multiple ACUHO-I task forces. He also served as a regional representative and served a two year term as the Vice Chair for the Regional Cabinet on the ACUHO-I Foundation. Torry holds a master’s in education from Montana State University, a bachelor’s in education from Eastern Washington University, and an associate arts degree from Skagit Valley College.

Wilson Deng (he/him) currently serves as the Housing Behavioral Case Manager for University Housing Services (UHS) at San Jose State University (SJSU). In his capacity, he serves as the point of contact for University Housing Services response to students experiencing varying degrees of need/support and/or distress including significant physical, mental, psychological, and life management difficulties. He also manages reports of behavioral concern, provides assessment, advocacy, resources, leads training, and makes referrals as well as follow-up services for students within University Housing Services which supports over 5,000 residential students, across 8 residence halls. Wilson has been involved in regional and national professional networks including Asian Pacific American Network (APAN) via ACPA, and Asian Pacific Islander Knowledge Community (APIKC) via NASPA. He has also held committee positions and served on task forces that involved Diversity, Equity, Inclusion, and Sense of Belonging initiatives, Scholarship and Research, as well as led a Student Leadership Drive-In within Northern California. Wilson earned his Master of Arts in Postsecondary Educational Leadership with an emphasis in Student Affairs (PELSA) from San Diego State University, and Bachelor of Arts in Psychology and Ethnic Studies from University of California San Diego.

Dr. Catherine (“Cathy”) Dugan is a long-time faculty member and director of Disability Access and Advising (D 2 A 2 ) at Indiana University of Pennsylvania (IUP). Her career has been focused on student transitions to education, supporting under-represented and low-income students, and students with disabilities. Other of her passions are access to healthcare, policy development, and the power of international education. Dr. Dugan developed the first summer orientation, placement testing, advising and career exploration center at IUP and developed, built, and has grown the first disability access services department at IUP, helping develop and guide the university through the ADA implementation after implementing one of the first access services programs for students with learning disabilities at a Maryland state university. She has been heavily involved in policy development from academic policies to involuntary withdrawal, to ESA Policies. In addition to national presentations, she often conducts local and regional training regarding higher education and disability access. Her research is multi-pronged, focusing on careers and disability, transition issues, use of graduate assistants in direct service roles, and quality assurance in nursing. She is the Vice-President of the international honor society for students with disabilities, Delta Alpha Pi. Dr. Dugan earned her BA (English) and MA (Student Development/Higher Education Management) at the University of Iowa and her D.Ed. at IUP in Counselor Education/Managing Human Services.This panel will explore the best practices in supporting students with housing-related accommodations. Panelists will discuss the key factors that influence housing accommodations, including documentation, availability, and student expectations. The session will also address strategies for managing limited housing inventory while still meeting accommodation requirements, as well as best practices for navigating Emotional Support Animals (ESAs) on campus. Participants will gain practical insights, cross-departmental strategies, and real-world examples to strengthen their own campus processes.

Trending Topics in Housing Accommodations-Presented by CHRL & CD

Register Now

  • Thursday Feb 12 2026, 1:00 PM - 2:00 PM