Session Description

How effectively a manager leads and performs in their role cannot be predicted by the number of degrees they hold, their grades, or experience level within any number of departments or organizations. Unfortunately, most managers are not taught in formal education programs what they most need to know to effectively operate any given functional area. While several models for “good” supervision in student affairs are described in the literature (Upcraft, 1988; Winston & Creamer, 1998, Janosik et al., 2003; Stock-Ward & Javorek, 2003), none provide sufficient context to address the complex nature of higher education organizations or meet the goals and objectives outlined of a particular functional area.

The goal of this session is to provide a framework (and reference point) for new, mid-level and senior leaders to create a strong internal infrastructure for any functional area they may oversee. Drawing from the experience of two seasoned leaders in higher education, the presenters will review ten infrastructural components that are necessary to create a fully functional, efficient, and student centered organization. Examples of components include creation of an organizational chart, communication and collaboration strategies, creation and measurement of metrics and finally, strategic planning. Finally, participants will learn practical strategies and tools they can implement to become more effective leaders.


Professional Competencies:

  • Personal and Ethical Foundations, Organizational and Human Resource, Leadership, Advising and Supporting

Presented by: 

  • Carlos Gooden, PhD
    College Counselor, Collegewise

     
  • Mike Hoffshire, PhD
    Assistant Dean, Admissions & Student Affairs, University of California, Berkeley

Registration Rates

  • ACPA Individual Member - $10
  • ACPA International Member - $5
  • Non-Member - $20

Note: All participants must complete their own webinar registration.


Registration Policies

In order to qualify for member rates for an ACPA2GO webinar, membership with ACPA must be valid through the scheduled webinar date. You must have your own individual membership. ACPA Members who purchase an ACPA2GO webinar registration understand their membership needs to be active through the scheduled webinar date. If it is not active prior to the start of the ACPA2GO webinar you will not be provided with the link to access the ACPA2Go Webinar unless you renew your membership or pay the difference between the non-member and member registration cost.

ACPA2Go registration purchases are final. Registrations can be paid by check, VISA, MasterCard, Discover, or American Express. All fees must be prepaid. Purchase orders are not accepted. ACPA reserves the right to charge a service fee of US$50 for returned checks. Registrations are non-transferable. The webinar may be canceled or postponed due to insufficient enrollment or other unforeseen circumstances. In this case, the fees will be fully refunded.

ACPA2GO - Ten Steps Towards Greater Operational Efficiency in Higher Education: An Administrator Playbook

Register Now

  • Thursday Nov 13 2025, 1:00 PM - 2:00 PM